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Frequently Asked Question


Q. What ingredients are in My Epack cartridges?

 

A. My Epack cartridges contain nicotine, glycerol, propylene glycol (a water-based ingredient found in many health products, medicines, food and, drinks) herbal extracts.

 

Q. How do I create an account?

 

A.  Click on My Account at the top of the page and the under the New Customers box click Create An Account.  Then fill in the requied details and then click submit.

 

Q. How do I place an order?

 

A. Log in to your account. Click on the item you would like to purchase.  Fill in the quantity you require and then click Add To Cart.  You now have the option to carry on shopping for more items by clicking Continue Shopping or if your have finished shopping simply click Proceed to Checkout and that will take you to the payment page.

 

Q. How do I track my order?

 

A. You can track your order by clicking the Orders and Returns link at the bottom of the page and then entering your details and clicking  continue.  You can also call our customer service on 020 8854 9644 or email support@myepack.co.uk.

 

Q. How does a coupon code work?

 

A. You can apply  the coupon code at the checkout and the appropriate amount will be descounted in your shopping cart.

 

Q. How do I change my password?

 

A. After you login click on My Account at the top of the page and then in the Account Information area click on Change Password and follow the instructions.

 

Q. How can I receive support from the company?

 

A. Our number one priority at My Epack is keeping you happy.  You can receive support anytime by contacting our customer service  at sales@myepack.co.uk you should receive an email within 24 hours.

 

Q. Where can I smoke My Epack?

 

A. My Epack electronic cigarette  do not contain tobacco and can be used in areas where cigarette smoking bans are in place.  This includes places like bars, clubs, restaurants, offices, (if in doubt please check with the location manager before use.)

 

Q. What are the effects of nicotine in My Epack?

 

A. Nicotine effects include stimulation, alertness, and a feeling of relaxation/calmness, all of which can last from minutes to hours. Nicotine is considered an addictive substance, however its links to health issues are mostly inconclusive.

 

Q. Is my Epack healthier than traditional cigarettes?

 

A. Traditional cigarettes contain tar, toxins, and over 4000 chemicals; by contrast, My Epack contains only a small dose of nicotine, delivered in the form of water vapour.

 

Q. What resistance are your cartomisers?

 

A. All our cartomisers are horizontal  coil  2.4-2.6 ohms resistance.

 

Q. Can your cartomisers and batteries be used with other brands on the market?

 

A. Yes we use kr808d-1 fitting for our cartomisers and e cigarette batteries and are fully compatible with all other brands on the market with the same fitting.

 

Q. How long does a pre filled cartomiser last?

 

A. Our pre filled cartomiser will last for around 300-350 puffs depending on the length of the puff equivalent to approx 20 real cigarettes.

 

Q. How do I know when the cartomiser is empty?

 

 A. You will notice a distinct drop in performance and vapour production. You may also notice a slight burnt taste which is the wadding inside the cartomiser starting to melt.

 

Q. Can your cartomisers be re-filled?

 

A. Yes our cartomisers can be re-filled upto 5 times or sometimes more.

 

Q. How do I re-fill a cartomiser?

 

A. To re-fill a cartomiser remove the rubber end cap and drip in the e-liquid of your choice. A cartomiser will take around 25-30 drops of e liquid .  Hold the cartomiser at an angle so that the e liquid runs down the wall of the cartomiser and not the central tube. Never fill a cartomiser while still attached to the battery as e liquid could get into the battery switch causing it to stop working.

 

Q. How long does a fully charged kr808d-1 battery last?

 

A. We stock two sizes of kr808d-1 batteries 180mah and 280mah. The 180mah will last around 2 hours of constant use and the 280 mah around 3 hours.

 

Q. What is the life span of the kr808d-1 battery?

 

A. The kr808d-1 battery has a life span of around 300 charges.

 

Q. What is the fitting on your E Shisha battery?

 

A. Our E Shisha battery has the same kr808d-1 fitting.  It is a 320mah manual  battery and is fully compatible with our cartomisers

 

Q. What fitting is on the Evod?

 

A. The Evod has an ego thread fitting.

 

Q. What fitting is on the Protank?

 

A. The Protank has an ego fitting, you can use the Evod battery on the protank or any other ego fitting battery.

 

Q. Where are your e liquids from?

 

A. We are proud to say we are one of a handful of distributors for Dekang E-liquids in the UK for Gold, Silver, and Premium label e-liquids. Dekang are one of the world’s leading e liquid producers from China.

 

Q. What is the mix in your e liquids?

 

A. All our Gold, Silver and Premium label e-liquids contain  80%pg (propylene glycol) and 20%vg (vegetable glycerol).

 

All our Shisha range e-liquids contain 80%vg 20% pg .and do not contain any nicotine

 

Q. What is the difference between e-liquids that are PG-based and those that are VG-based in terms of flavour, vapour, throat hit?

 

A. The PG e-liquid has more flavour and the VG is always a bit sweeter. The VG produces more vapour, but becuase of this you will go through more e-liquid. The PG has a higher throat hit, but the VG is smoother.

 

Q. Does the V1 power pcc charge a battery while it is on charge at the same time?

 

A. Yes you can charge a battery whilst the pcc is on charge at the same time

 

When you want to charge a battery, screw it into the PCC then press the charge button on the base of the PCC and hold for 3 secs for charging to begin.

 

The tip of the battery will light up indicating the battery is charging. The LED on the base of the PCC will change from green to red.

 

The light on the tip of the battery and the light on the base of the PCC will go out when the battery is fully charged.

 

 

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  1. Excellent kit Review by Alan
    Price
    Would Recommend
    Quality

    Saw this and thought it looks nice so bought it and am glad I did. It works firing low power like T3s and does not burn the coils too hot, perfect with my nautilus and fires my apex with clapton coils excellently. Have not tried tc mode yet as I got no coils but it works flawlessly in vw mode. The mod is built to a very high standard and has a non slip finish, buttons are nice to use and don't rattle. It is a bit heavy but not too much and is really nice to hold. The battery lasts me just under 3/4 of a day with my apex tank and about 1 1/2 days with my nautilus. Charging takes about 3-3 1/2 hr. I have not tried the supplied tank yet but it does look very nice sitting on top. As usual Myepack are rapid at shipping and prices are excellent as is customer service. (Posted on 04/02/2016)


  2. Kanger mini mk2 Review by stephen
    Price
    Would Recommend
    Quality

    I would never be without one of these,they are that good easy to rebuild and the flavour you get is outstanding,and so is this company you cant fault them. (Posted on 31/05/2014)


  3. Koopor mini Review by stephen
    Price
    Would Recommend
    Quality

    I have a few of these mods,but this little beut is outstanding I use mostley the Kanger mini mk2 tanks on this mod the taste is better and vape volume,recommend this mod to anyone ten out of ten. (Posted on 06/09/2015)


  4. Bow down to the King of Kings Review by gazzaf78
    Price
    Would Recommend
    Quality

    Rotating between the Crown and TFV4 on the Xcube 2. Whilst both are very thirsty and drink liquid like Charlie Sheen the Crown produces better flavour. I find the Crown top fill mechanism much easier in comparison to the top fill of the TFV4 and have had no leaking from the Crown. Quality of the Crown seems better than the TFV4 and it has no issues working on the Xcube 2. For me the only advantage the TFV4 has over the Crown is the aesthetics with the Crown looking very much "samey" as every other tank on the market.... maybe this was a play on the idea of "forget the exterior look under the hood" that car manufacturers employ but for me its just not as exciting looking as the TFV4. This aside this tank is one of if not the best tanks in production at the minute.

    Again thanks go to Ash for the speedy dispatch and delivery of the items ordered. (Posted on 02/11/2015)


  5. Worst I've ever had! Review by Mick
    Price
    Would Recommend
    Quality

    "Simply Vile" ....Can't really describe the taste as I have never tasted anything like it before, but I can certainly say it's not Nut and Chocolate also the smell of the vapour after you exhale it is just so bad in so many ways, I know this is just my personal opinion but I would "NOT" recommend this to anyone. (Posted on 01/11/2015)


  6. I sub g replacement glass 39mm Review by Craig
    Price
    Would Recommend
    Quality

    Ordered two of these.great company.arrived next day.will recommend. thanks (Posted on 19/08/2015)


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MyEpack.co.uk is best quality supplier of vapor electronic cigarettes and eliquids.

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My Epack Limited, 1st Floor, Unit 65
3 Sienna Park, White Hart Avenue
London SE28 0GW
Company Number: 8377914
Registered in England and Wales
VAT 157940776
Mon - Fri 12pm to 5pm
0208 854 9644
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