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Frequently Asked Question

Q. What ingredients are in My Epack cartridges?


A. My Epack cartridges contain nicotine, glycerol, propylene glycol (a water-based ingredient found in many health products, medicines, food and, drinks) herbal extracts.


Q. How do I create an account?


A.  Click on My Account at the top of the page and the under the New Customers box click Create An Account.  Then fill in the requied details and then click submit.


Q. How do I place an order?


A. Log in to your account. Click on the item you would like to purchase.  Fill in the quantity you require and then click Add To Cart.  You now have the option to carry on shopping for more items by clicking Continue Shopping or if your have finished shopping simply click Proceed to Checkout and that will take you to the payment page.


Q. How do I track my order?


A. You can track your order by clicking the Orders and Returns link at the bottom of the page and then entering your details and clicking  continue.  You can also call our customer service on 020 8854 9644 or email support@myepack.co.uk.


Q. How does a coupon code work?


A. You can apply  the coupon code at the checkout and the appropriate amount will be descounted in your shopping cart.


Q. How do I change my password?


A. After you login click on My Account at the top of the page and then in the Account Information area click on Change Password and follow the instructions.


Q. How can I receive support from the company?


A. Our number one priority at My Epack is keeping you happy.  You can receive support anytime by contacting our customer service  at sales@myepack.co.uk you should receive an email within 24 hours.


Q. Where can I smoke My Epack?


A. My Epack electronic cigarette  do not contain tobacco and can be used in areas where cigarette smoking bans are in place.  This includes places like bars, clubs, restaurants, offices, (if in doubt please check with the location manager before use.)


Q. What are the effects of nicotine in My Epack?


A. Nicotine effects include stimulation, alertness, and a feeling of relaxation/calmness, all of which can last from minutes to hours. Nicotine is considered an addictive substance, however its links to health issues are mostly inconclusive.


Q. Is my Epack healthier than traditional cigarettes?


A. Traditional cigarettes contain tar, toxins, and over 4000 chemicals; by contrast, My Epack contains only a small dose of nicotine, delivered in the form of water vapour.


Q. What resistance are your cartomisers?


A. All our cartomisers are horizontal  coil  2.4-2.6 ohms resistance.


Q. Can your cartomisers and batteries be used with other brands on the market?


A. Yes we use kr808d-1 fitting for our cartomisers and e cigarette batteries and are fully compatible with all other brands on the market with the same fitting.


Q. How long does a pre filled cartomiser last?


A. Our pre filled cartomiser will last for around 300-350 puffs depending on the length of the puff equivalent to approx 20 real cigarettes.


Q. How do I know when the cartomiser is empty?


 A. You will notice a distinct drop in performance and vapour production. You may also notice a slight burnt taste which is the wadding inside the cartomiser starting to melt.


Q. Can your cartomisers be re-filled?


A. Yes our cartomisers can be re-filled upto 5 times or sometimes more.


Q. How do I re-fill a cartomiser?


A. To re-fill a cartomiser remove the rubber end cap and drip in the e-liquid of your choice. A cartomiser will take around 25-30 drops of e liquid .  Hold the cartomiser at an angle so that the e liquid runs down the wall of the cartomiser and not the central tube. Never fill a cartomiser while still attached to the battery as e liquid could get into the battery switch causing it to stop working.


Q. How long does a fully charged kr808d-1 battery last?


A. We stock two sizes of kr808d-1 batteries 180mah and 280mah. The 180mah will last around 2 hours of constant use and the 280 mah around 3 hours.


Q. What is the life span of the kr808d-1 battery?


A. The kr808d-1 battery has a life span of around 300 charges.


Q. What is the fitting on your E Shisha battery?


A. Our E Shisha battery has the same kr808d-1 fitting.  It is a 320mah manual  battery and is fully compatible with our cartomisers


Q. What fitting is on the Evod?


A. The Evod has an ego thread fitting.


Q. What fitting is on the Protank?


A. The Protank has an ego fitting, you can use the Evod battery on the protank or any other ego fitting battery.


Q. Where are your e liquids from?


A. We are proud to say we are one of a handful of distributors for Dekang E-liquids in the UK for Gold, Silver, and Premium label e-liquids. Dekang are one of the world’s leading e liquid producers from China.


Q. What is the mix in your e liquids?


A. All our Gold, Silver and Premium label e-liquids contain  80%pg (propylene glycol) and 20%vg (vegetable glycerol).


All our Shisha range e-liquids contain 80%vg 20% pg .and do not contain any nicotine


Q. What is the difference between e-liquids that are PG-based and those that are VG-based in terms of flavour, vapour, throat hit?


A. The PG e-liquid has more flavour and the VG is always a bit sweeter. The VG produces more vapour, but becuase of this you will go through more e-liquid. The PG has a higher throat hit, but the VG is smoother.


Q. Does the V1 power pcc charge a battery while it is on charge at the same time?


A. Yes you can charge a battery whilst the pcc is on charge at the same time


When you want to charge a battery, screw it into the PCC then press the charge button on the base of the PCC and hold for 3 secs for charging to begin.


The tip of the battery will light up indicating the battery is charging. The LED on the base of the PCC will change from green to red.


The light on the tip of the battery and the light on the base of the PCC will go out when the battery is fully charged.



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  1. Protank 2 Review by Mark54
    Would Recommend

    These are so good, i bought another one. Next day delivery for me and great value for money too. Thank you! (Posted on 01/08/2013)

  2. Lite Review by Gado
    Would Recommend

    It is very light. As said zero nicotine. Huge vapor production though. (Posted on 25/05/2014)

  3. Amazing quality and price from Myepack Review by Aftab
    Would Recommend

    I am new to vaping. About 3 months in

    Blown away by the quality of this tank. I have the Evod and Evod Glass as may main tanks on an MVP2 but was striving for perfection.

    Was thinking of the Nautilus Mini and all the great reviews.

    I really like the quality of the Kanger brand and saw this and though it looks great and has nice features.

    Ordered a regular black EVOD and the Emow in rainbow as I intend to buy a Vision spinner in rainbow also at some point.

    The variabale air control is a great feature, Great flavour and vapour. better then the previous 2 I have.

    Would highly recommend as no one does it chaper in the Uk than Myepack. arrived in 2 days with first class post.

    Will buy again from them (Posted on 28/06/2014)

  4. Sticky fire button Review by Shark
    Would Recommend

    PROS: Construction. Full kit price. Actual flat top on this version! :)
    CONS: Sticky fire button. Quality control.

    Decent quality stainless for the money. Thread machining not amazing, but OK quality at this price point. Overall, a nice weighty, quality feel to the device and this version has a REAL flat top! (i.e. square shoulders with no bevel, and air channels cut into the top cap).

    There are two issues I have with it, which drop it a star or two. Firstly, when I was peeling off the screen protector film, the screen lifted up with it! I pressed it back down into place for a few minutes, and so far it has stayed put. Here's hoping. Secondly and much more irritatingly, the fire button is a little random. Now and again (actually quite often) it stays down when pressed. It doesn't continue firing, and stops firing when you release the pressure on it, but the button doesn't always pop back up again unless I twist it
    and flick it around for a bit. In use, this sometimes means that you hit the button, expect to be taking a vape, but find that the chip is scrolling around the menu instead. I'm hoping this will resolve itself over time through use, but so far it's been several weeks with no change.

    To sum up, I think the quality of the stainless and the machining are pretty good at this price point. The device looks very nice and feels good in the hand. I would like to see a much more positive ON/OFF pressure on the fire button though, so as not to confuse the chip and leave the user wondering what might happen each time they hit the button!

    I think the full kit is very good value, the Sigelei branded batteries aren't bad at all, and the NiteCore i2 charger is excellent. The Protank 'style' clearo is just that... a clone with the same massive airflow and massive gurgling as the genuine article. It's gone straight into the 'use if I'm desperate' box! :) (Posted on 23/04/2014)

  5. Underwhelmed Review by Shark
    Would Recommend

    PROS: Good battery life. Adjustable Wattage and Voltage.
    CONS: Quality control.

    This is my second MVP V2.0, the first (Carbon black)
    having to be returned because there was no power at the USB outlet. This one has had various quality control issues too. Out of the box, the design graphic(Frost) was
    quite 'fuzzy' almost blurry, but I thought "OK, maybe I got the wrong impression from the various videos I've watched... no big deal". I then discovered various other issues. Firstly, the fire button isn't quite flush in it's mounting, the bottom edge being further in than the top, leading to a creaky and somewhat inaccurate action. Again, something I can work around and get used to. Next, I noticed that the VV/VW buttons have a lot of excess movement... they're not loose in their mounting as such, and they work OK, but they have a big range of movement in and out, leading to the buttons making a lot of rattling noise every time I pick up the device or turn it in my hand. Next, I peeled off the screen protector film and the screen came off with it! There was a tiny bit of adhesive on the body of the device, so I carefully repositioned the screen and pressed it back into place for a few minutes. So far so good, but I don't quite trust it not to fall out again some time.

    Then I noticed the body finish... on the back of the device, directly opposite the fire button was a collection of small scratches - clearly the person putting it together had debris on their workbench... and a little further down, there is a small piece of grit underneath the finish. So far then, quite a 'tacky' feel to this version of the device.

    Jump ahead a few weeks to now... The 'itaste MVP 2.0' logo has long since worn away (it's just a cheap transfer) and the graphic is fading out and has a 'bleached' look to it... most apparent where my thumb and fingers grip the device. I don't know if this is caused by pressure or heat or maybe a reaction with traces of ejuice on my skin? Maybe all of the above? Either way, the colour is fading out of the graphic. I just hope it's not battery acid leeching around the casing somehow!

    Anyway, all in all, an incredibly cheap and tacky feel to this version of the MVP. I would have returned this one too, but at 8 quid a throw for return postage, I can't afford to keep on sending them back. On balance, I wish I'd kept the first one... it had issues too, (the lack of power at the USB outlet already mentioned) and casting issues with the end-caps (one had bubbles in the casting and the other had a dig in it - these had both been anodised over and obviously pulled out of the box and bolted onto the device anyway). Despite these issues, it had a much better finish overall, and felt much better assembled and much better quality than this Energy Frost version.

    Sorry it's a long write-up, but I'd rather give a more balanced longer-term review, as I think perhaps they may be more helpful than the 5 star "I've had this for ten minutes and it's awesome!!!" kind of BS.

    To sum up... it works, the battery lasts a good long time, and the variable wattage is a must-have... I just wish this version of the MVP 2.0 was much, much, much less tacky.

    (Posted on 10/12/2013)

  6. Got to be the best VV Battery out there!! Review by ChrisR
    Would Recommend

    I received my Vision Spinner II 1650mAh battery this morning and I'm hugely impressed by its build quality, its stylish appearance and its overall functioning.

    I'm very happy to say that the VS II is every bit as good as every single review I've read about it says it is. In fact when I was researching vv batteries I couldn't find a single review that was anything less than absolutely glowing about it - which has to be good! So buying the VS II was a total no-brainer!

    The VS II is a good size without being ridiculously bulky and heavy, it feels great in the hand (the finish on it is wonderful), the activation button is reassuringly user-friendly and the tightness of the voltage spinner at the bottom is just about perfect - not too loose or too tight. Plus, the cross design at the end is a very nice touch indeed.

    And to say that the VS II comes well packaged is a bit of an understatement!

    Basically the whole thing is sheer class!

    I'm using mine with a SMOK Mini Trophy tank and so far I'm finding that the flavour and vapour (from nutty chocolate at 18mg and a mixture of 60vg/40pg) is excellent. Although so far I'm finding that vaping at a setting higher than 4v makes the vapour taste a little too burnt for my taste.

    Then again I'm still using the same coil I was using with my standard ego battery, so I might put a new one on and see if that makes any difference to the maximum voltage setting I can use without getting the burnt taste.

    Who knows? I may also discover that it's better to use a dual coil atomizer with the VS II? But then again I've only just received it so I'm still experimenting!

    I was also a bit concerned that the SMOK Mini Trophy Tank (which by the way has exactly the same dimensions as the Kanger Mini Protank 2) might be a bit dwarfed by the VS II and look a bit odd. It's fine. The battery is only about 2mm wider than the tank around the circumference when they're connected.

    And of course the price from myepack is extremely competitive, the customer service was second-to-none and the delivery was lighning fast!

    My only advice would be to buy a separate case which has a lanyard attached to it, because there's nothing on the VS II to attach a basic lanyard to it.

    Once you've got the lanyard case you're good to go because the VS II will sit snug in the case with the activation button well clear of the top of the case, and therefore easily accessible.

    The bottom line is that this is a very nice battery which lives up to all the hype.

    Frankly I can't imagine that anyone looking for a good quality, reasonably priced vv battery could find a better one than the Vision Spinner II.

    Finally, if anyone reading this has any thoughts on whether it's better to use a single coil atomizer or a dual coil atomizer with a vv battery, then please do mention it here as I'd really like to read people's opinions.


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About us
MyEpack.co.uk is best quality supplier of vapor electronic cigarettes and eliquids.

Contact us
My Epack Limited, 1st Floor, Unit 65
3 Sienna Park, White Hart Avenue
London SE28 0GW
Company Number: 8377914
Registered in England and Wales
VAT 157940776
0208 854 9644