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Frequently Asked Question

Q. What ingredients are in My Epack cartridges?


A. My Epack cartridges contain nicotine, glycerol, propylene glycol (a water-based ingredient found in many health products, medicines, food and, drinks) herbal extracts.


Q. How do I create an account?


A.  Click on My Account at the top of the page and the under the New Customers box click Create An Account.  Then fill in the requied details and then click submit.


Q. How do I place an order?


A. Log in to your account. Click on the item you would like to purchase.  Fill in the quantity you require and then click Add To Cart.  You now have the option to carry on shopping for more items by clicking Continue Shopping or if your have finished shopping simply click Proceed to Checkout and that will take you to the payment page.


Q. How do I track my order?


A. You can track your order by clicking the Orders and Returns link at the bottom of the page and then entering your details and clicking  continue.  You can also call our customer service on 020 8854 9644 or email support@myepack.co.uk.


Q. How does a coupon code work?


A. You can apply  the coupon code at the checkout and the appropriate amount will be descounted in your shopping cart.


Q. How do I change my password?


A. After you login click on My Account at the top of the page and then in the Account Information area click on Change Password and follow the instructions.


Q. How can I receive support from the company?


A. Our number one priority at My Epack is keeping you happy.  You can receive support anytime by contacting our customer service  at sales@myepack.co.uk you should receive an email within 24 hours.


Q. Where can I smoke My Epack?


A. My Epack electronic cigarette  do not contain tobacco and can be used in areas where cigarette smoking bans are in place.  This includes places like bars, clubs, restaurants, offices, (if in doubt please check with the location manager before use.)


Q. What are the effects of nicotine in My Epack?


A. Nicotine effects include stimulation, alertness, and a feeling of relaxation/calmness, all of which can last from minutes to hours. Nicotine is considered an addictive substance, however its links to health issues are mostly inconclusive.


Q. Is my Epack healthier than traditional cigarettes?


A. Traditional cigarettes contain tar, toxins, and over 4000 chemicals; by contrast, My Epack contains only a small dose of nicotine, delivered in the form of water vapour.


Q. What resistance are your cartomisers?


A. All our cartomisers are horizontal  coil  2.4-2.6 ohms resistance.


Q. Can your cartomisers and batteries be used with other brands on the market?


A. Yes we use kr808d-1 fitting for our cartomisers and e cigarette batteries and are fully compatible with all other brands on the market with the same fitting.


Q. How long does a pre filled cartomiser last?


A. Our pre filled cartomiser will last for around 300-350 puffs depending on the length of the puff equivalent to approx 20 real cigarettes.


Q. How do I know when the cartomiser is empty?


 A. You will notice a distinct drop in performance and vapour production. You may also notice a slight burnt taste which is the wadding inside the cartomiser starting to melt.


Q. Can your cartomisers be re-filled?


A. Yes our cartomisers can be re-filled upto 5 times or sometimes more.


Q. How do I re-fill a cartomiser?


A. To re-fill a cartomiser remove the rubber end cap and drip in the e-liquid of your choice. A cartomiser will take around 25-30 drops of e liquid .  Hold the cartomiser at an angle so that the e liquid runs down the wall of the cartomiser and not the central tube. Never fill a cartomiser while still attached to the battery as e liquid could get into the battery switch causing it to stop working.


Q. How long does a fully charged kr808d-1 battery last?


A. We stock two sizes of kr808d-1 batteries 180mah and 280mah. The 180mah will last around 2 hours of constant use and the 280 mah around 3 hours.


Q. What is the life span of the kr808d-1 battery?


A. The kr808d-1 battery has a life span of around 300 charges.


Q. What is the fitting on your E Shisha battery?


A. Our E Shisha battery has the same kr808d-1 fitting.  It is a 320mah manual  battery and is fully compatible with our cartomisers


Q. What fitting is on the Evod?


A. The Evod has an ego thread fitting.


Q. What fitting is on the Protank?


A. The Protank has an ego fitting, you can use the Evod battery on the protank or any other ego fitting battery.


Q. Where are your e liquids from?


A. We are proud to say we are one of a handful of distributors for Dekang E-liquids in the UK for Gold, Silver, and Premium label e-liquids. Dekang are one of the world’s leading e liquid producers from China.


Q. What is the mix in your e liquids?


A. All our Gold, Silver and Premium label e-liquids contain  80%pg (propylene glycol) and 20%vg (vegetable glycerol).


All our Shisha range e-liquids contain 80%vg 20% pg .and do not contain any nicotine


Q. What is the difference between e-liquids that are PG-based and those that are VG-based in terms of flavour, vapour, throat hit?


A. The PG e-liquid has more flavour and the VG is always a bit sweeter. The VG produces more vapour, but becuase of this you will go through more e-liquid. The PG has a higher throat hit, but the VG is smoother.


Q. Does the V1 power pcc charge a battery while it is on charge at the same time?


A. Yes you can charge a battery whilst the pcc is on charge at the same time


When you want to charge a battery, screw it into the PCC then press the charge button on the base of the PCC and hold for 3 secs for charging to begin.


The tip of the battery will light up indicating the battery is charging. The LED on the base of the PCC will change from green to red.


The light on the tip of the battery and the light on the base of the PCC will go out when the battery is fully charged.



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  1. quality tank all round Review by dean
    Would Recommend

    purchased this after getting the smok xpro m80+ to compliment the use of temp control as this comes with the ni200 temp sensing coils. what can i say, a great tank, great price, holds plenty of juice ( around 4ml ). airflow control works perfectly with 4 settings from small, medium, large and extra large. the design and style is rather marmite. with the cut out at the top and gold colouring, personally i like it and makes a change from the normal run of the mill bog standard design tanks. takes both the GCT and VCT coils so plenty of choice from 0.2 ohm through to 1.2 ohm so suitable for use on pretty much any device. no issues or gaps on 4 different mods ive tried it on. in terms of dry hits , only had that once through user error by letting the juice run below the 4 large wicking holes. the only minor quibble would be the drip tip is a tiny bit wobbly and would have been better with a double o ring. for £20 though its my all day tank and will be ordering a second one (Posted on 16/02/2015)

  2. Just 2-4 days from BVC Coils Review by Dequ
    Would Recommend

    My last batch of BVC coils have been really awful, lasting just 3-4 days instead of the more usual 8-10 days vaping mainly custards and chocolates.
    This is the first batch I have had with the new, bigger holes. Maybe this is the problem. (Posted on 29/07/2014)

  3. Love this and the service Review by Simon
    Would Recommend

    Ok, so I messed up my order but an email later Myepack had it sorted. Got this along with the Kanger Sub tank Mini and what a combo! Taste is great. As for the iStick, well i've got it to use at home only but I vape pretty heavy in the evenings. I'm now 3 days in and haven't had to charge it and lost only about 25% of the battery. It might not be accurate but 3 days would have been enough. It's a solid device with enough settings to be interesting but not so many that a first time sub ohmer couldn't get on fine with it. I would even say to anyone moving from the basic ecigs to go straight to this and jump the learning curve.
    Only issue I have is I know have a drawer full of mods and tanks which are pretty much redundant now but hey ho, nothing new there! (Posted on 11/01/2015)

  4. Amazing tank and amazing service Review by Simon
    Would Recommend

    I bought this along with the Eleaf iStick 50w as so many had recommended it. I have not been disappointed. Great taste and the hit is amazing. If I hadn't dropped my nic content recently I would probably have been on the floor!
    I'm not likely to use the RBA because i'm just too lazy but thats not a problem. The problem is i'm probably going to buy at least one more so I can flip juices quickly!
    Service from Myepack was great especially as I messed up my order. One quick email and it was sorted.
    For someone looking at sub ohm set ups this would be hard to beat. (Posted on 12/01/2015)

  5. Quality tank Review by Villavaper
    Would Recommend

    This was my first sub ohm tank and I bought it after reading the rave reviews of Kanger sub tank range. All I can say is that I'm converted! This tank is awesome; vaping a 50/50 blend I had large tasty clouds of vapour although it does tend to get through the juice quickly. This is the smallest of the range and does not include the rebuild able coil kit that the other tanks do. If you don't own a sub tank already, you may therefore want to look at the sub tank or mini first as the price difference is negligible. Fantastic service from myepack and would not hesitate to recommend. (Posted on 12/01/2015)

  6. Top quality product Review by Villavaper
    Would Recommend

    i bought this as I wanted to get in to sub ohm vaping and I'm so pleased that I did. It is an excellent piece of kit; great range of power, look and feel of a premium product and a great price. I coupled mine with a sub tank nano and it looks amazing, so compact and comfortable to use. USB side charging is a great idea also. Can't fault the performance so far - only wish I'd got one sooner. Excellent customer service from Ash and very fast delivery time (next day) means I'll surely be returning to myepack. (Posted on 11/01/2015)

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About us
MyEpack.co.uk is best quality supplier of vapor electronic cigarettes and eliquids.

Contact us
My Epack Limited, 1st Floor, Unit 65
3 Sienna Park, White Hart Avenue
London SE28 0GW
Company Number: 8377914
Registered in England and Wales
VAT 157940776
0208 854 9644