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Frequently Asked Question

Q. What ingredients are in My Epack cartridges?


A. My Epack cartridges contain nicotine, glycerol, propylene glycol (a water-based ingredient found in many health products, medicines, food and, drinks) herbal extracts.


Q. How do I create an account?


A.  Click on My Account at the top of the page and the under the New Customers box click Create An Account.  Then fill in the requied details and then click submit.


Q. How do I place an order?


A. Log in to your account. Click on the item you would like to purchase.  Fill in the quantity you require and then click Add To Cart.  You now have the option to carry on shopping for more items by clicking Continue Shopping or if your have finished shopping simply click Proceed to Checkout and that will take you to the payment page.


Q. How do I track my order?


A. You can track your order by clicking the Orders and Returns link at the bottom of the page and then entering your details and clicking  continue.  You can also call our customer service on 020 8854 9644 or email support@myepack.co.uk.


Q. How does a coupon code work?


A. You can apply  the coupon code at the checkout and the appropriate amount will be descounted in your shopping cart.


Q. How do I change my password?


A. After you login click on My Account at the top of the page and then in the Account Information area click on Change Password and follow the instructions.


Q. How can I receive support from the company?


A. Our number one priority at My Epack is keeping you happy.  You can receive support anytime by contacting our customer service  at sales@myepack.co.uk you should receive an email within 24 hours.


Q. Where can I smoke My Epack?


A. My Epack electronic cigarette  do not contain tobacco and can be used in areas where cigarette smoking bans are in place.  This includes places like bars, clubs, restaurants, offices, (if in doubt please check with the location manager before use.)


Q. What are the effects of nicotine in My Epack?


A. Nicotine effects include stimulation, alertness, and a feeling of relaxation/calmness, all of which can last from minutes to hours. Nicotine is considered an addictive substance, however its links to health issues are mostly inconclusive.


Q. Is my Epack healthier than traditional cigarettes?


A. Traditional cigarettes contain tar, toxins, and over 4000 chemicals; by contrast, My Epack contains only a small dose of nicotine, delivered in the form of water vapour.


Q. What resistance are your cartomisers?


A. All our cartomisers are horizontal  coil  2.4-2.6 ohms resistance.


Q. Can your cartomisers and batteries be used with other brands on the market?


A. Yes we use kr808d-1 fitting for our cartomisers and e cigarette batteries and are fully compatible with all other brands on the market with the same fitting.


Q. How long does a pre filled cartomiser last?


A. Our pre filled cartomiser will last for around 300-350 puffs depending on the length of the puff equivalent to approx 20 real cigarettes.


Q. How do I know when the cartomiser is empty?


 A. You will notice a distinct drop in performance and vapour production. You may also notice a slight burnt taste which is the wadding inside the cartomiser starting to melt.


Q. Can your cartomisers be re-filled?


A. Yes our cartomisers can be re-filled upto 5 times or sometimes more.


Q. How do I re-fill a cartomiser?


A. To re-fill a cartomiser remove the rubber end cap and drip in the e-liquid of your choice. A cartomiser will take around 25-30 drops of e liquid .  Hold the cartomiser at an angle so that the e liquid runs down the wall of the cartomiser and not the central tube. Never fill a cartomiser while still attached to the battery as e liquid could get into the battery switch causing it to stop working.


Q. How long does a fully charged kr808d-1 battery last?


A. We stock two sizes of kr808d-1 batteries 180mah and 280mah. The 180mah will last around 2 hours of constant use and the 280 mah around 3 hours.


Q. What is the life span of the kr808d-1 battery?


A. The kr808d-1 battery has a life span of around 300 charges.


Q. What is the fitting on your E Shisha battery?


A. Our E Shisha battery has the same kr808d-1 fitting.  It is a 320mah manual  battery and is fully compatible with our cartomisers


Q. What fitting is on the Evod?


A. The Evod has an ego thread fitting.


Q. What fitting is on the Protank?


A. The Protank has an ego fitting, you can use the Evod battery on the protank or any other ego fitting battery.


Q. Where are your e liquids from?


A. We are proud to say we are one of a handful of distributors for Dekang E-liquids in the UK for Gold, Silver, and Premium label e-liquids. Dekang are one of the world’s leading e liquid producers from China.


Q. What is the mix in your e liquids?


A. All our Gold, Silver and Premium label e-liquids contain  80%pg (propylene glycol) and 20%vg (vegetable glycerol).


All our Shisha range e-liquids contain 80%vg 20% pg .and do not contain any nicotine


Q. What is the difference between e-liquids that are PG-based and those that are VG-based in terms of flavour, vapour, throat hit?


A. The PG e-liquid has more flavour and the VG is always a bit sweeter. The VG produces more vapour, but becuase of this you will go through more e-liquid. The PG has a higher throat hit, but the VG is smoother.


Q. Does the V1 power pcc charge a battery while it is on charge at the same time?


A. Yes you can charge a battery whilst the pcc is on charge at the same time


When you want to charge a battery, screw it into the PCC then press the charge button on the base of the PCC and hold for 3 secs for charging to begin.


The tip of the battery will light up indicating the battery is charging. The LED on the base of the PCC will change from green to red.


The light on the tip of the battery and the light on the base of the PCC will go out when the battery is fully charged.



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  1. Impressive Review by Mahmud
    Would Recommend

    Impressive battery life with its inbuilt LIPro batteries vaping at 50 watts lasts all day!!
    Very quick to fully charge with a 2.5 amp charger takes 1 hour 20 mins to be precise.
    Menu easy to walk through all work as advertised. Not to weighty and nice comfortable to hold.
    The fire button and up/down buttons may be a tad to close, for people with large fingers - other then that well pleased with the mod, I think Lipro batteries are the future of vaping. (Posted on 26/08/2016)

  2. One of the finest Flavour atties around Review by Malcolm X
    Would Recommend

    I forgot to wash this when it arrived.
    Coils and wick done, was tasting horrible.
    Changed wick about 5 times.
    Changed coils around 3 times.
    Realised I didn't wash it.
    Washed it and vaped.

    Had the best tasting Vape of my life.
    Seriously, it's that good.

    I'm Vaping on dual twisted kanthal @0.4ohms.
    Japanese cotton.
    Tastes amazing.
    Massive clouds as well with the airflows open.

    When vaped with the airflow closed, the flavour gets even more intense.

    Very impressed with this.
    I don't think I'll be goin back to regular sized rda's anytime soon.

    Just ordered a Mad Hatter Mini as well.
    Going to get a Stumpy as well, heard it's even better than the Derringer.

    9/10 from me, only cause is it doesn't come with a drip tip. (Posted on 13/03/2015)

  3. ARYMI PRO ONE BOX MOD Review by Peter
    Would Recommend

    This mod looks and works great. I like large OLED display. However the fire button is very sensitive so it has to be switched off every time you want to put it in the pocket. With five clicks it is very hard to accomplish and usually it change mode ( 3 clicks) instead of switch off (Posted on 29/07/2016)

  4. Impressed Review by Robert
    Would Recommend

    I ordered this on a Wednesday afternoon and it arrived Friday morning using standard delivery.
    Realy like the feel of this in the hand, the battery door is very secure with two large magnets, the screen is large and bright and indoors I have no problem seeing it without reading glasses, the buttons are nice and clicky unlike some mods, 510 is slightly raised so that you do not scratch the lovely finish these have and mine came with a silicone sleeve.
    I do not do temp control so can't comment on that but using wattage it seems to be giving me the same power as my other mods.
    I have moved away from larger box mods and this is another mod that will be used for out and about as the size and weight are perfect for the pocket (and not forgetting the ladies, the handbag).
    Got mine in the red as a change from black, and nearly forgot flat top batteries only for this one. (Posted on 09/11/2015)

  5. Clapton Wire Review by Doozy Vape Co
    Would Recommend

    We use ni80/kanthal clapton coils for juice sampling and it gives awesome flavour, coils last a long time too, these wires are highly recommended as is My Epack as usual with their brilliant service and excellent pricing. My go to store why go anywhere else! (Posted on 19/12/2015)

  6. Can't beat em for the price Review by Junkyard
    Would Recommend

    This little mod is probabljy the tuffest you can buy and for 40 bucks I've already got my moneys worth about 4 times lol awesome job I'm gonna get me another one when I get paid I run the brown 3000 mah battery it works amazing with this mini 7.5
    (Posted on 10/07/2015)

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MyEpack.co.uk is best quality supplier of vapor electronic cigarettes and eliquids.

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Contact us
My Epack Limited, 1st Floor, Unit 65
3 Sienna Park, White Hart Avenue
London SE28 0GW
Company Number: 8377914
Registered in England and Wales
VAT 157940776
Mon - Fri 12pm to 5pm
0208 854 9644
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