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Frequently Asked Question

Q. What ingredients are in My Epack cartridges?


A. My Epack cartridges contain nicotine, glycerol, propylene glycol (a water-based ingredient found in many health products, medicines, food and, drinks) herbal extracts.


Q. How do I create an account?


A.  Click on My Account at the top of the page and the under the New Customers box click Create An Account.  Then fill in the requied details and then click submit.


Q. How do I place an order?


A. Log in to your account. Click on the item you would like to purchase.  Fill in the quantity you require and then click Add To Cart.  You now have the option to carry on shopping for more items by clicking Continue Shopping or if your have finished shopping simply click Proceed to Checkout and that will take you to the payment page.


Q. How do I track my order?


A. You can track your order by clicking the Orders and Returns link at the bottom of the page and then entering your details and clicking  continue.  You can also call our customer service on 020 8854 9644 or email support@myepack.co.uk.


Q. How does a coupon code work?


A. You can apply  the coupon code at the checkout and the appropriate amount will be descounted in your shopping cart.


Q. How do I change my password?


A. After you login click on My Account at the top of the page and then in the Account Information area click on Change Password and follow the instructions.


Q. How can I receive support from the company?


A. Our number one priority at My Epack is keeping you happy.  You can receive support anytime by contacting our customer service  at sales@myepack.co.uk you should receive an email within 24 hours.


Q. Where can I smoke My Epack?


A. My Epack electronic cigarette  do not contain tobacco and can be used in areas where cigarette smoking bans are in place.  This includes places like bars, clubs, restaurants, offices, (if in doubt please check with the location manager before use.)


Q. What are the effects of nicotine in My Epack?


A. Nicotine effects include stimulation, alertness, and a feeling of relaxation/calmness, all of which can last from minutes to hours. Nicotine is considered an addictive substance, however its links to health issues are mostly inconclusive.


Q. Is my Epack healthier than traditional cigarettes?


A. Traditional cigarettes contain tar, toxins, and over 4000 chemicals; by contrast, My Epack contains only a small dose of nicotine, delivered in the form of water vapour.


Q. What resistance are your cartomisers?


A. All our cartomisers are horizontal  coil  2.4-2.6 ohms resistance.


Q. Can your cartomisers and batteries be used with other brands on the market?


A. Yes we use kr808d-1 fitting for our cartomisers and e cigarette batteries and are fully compatible with all other brands on the market with the same fitting.


Q. How long does a pre filled cartomiser last?


A. Our pre filled cartomiser will last for around 300-350 puffs depending on the length of the puff equivalent to approx 20 real cigarettes.


Q. How do I know when the cartomiser is empty?


 A. You will notice a distinct drop in performance and vapour production. You may also notice a slight burnt taste which is the wadding inside the cartomiser starting to melt.


Q. Can your cartomisers be re-filled?


A. Yes our cartomisers can be re-filled upto 5 times or sometimes more.


Q. How do I re-fill a cartomiser?


A. To re-fill a cartomiser remove the rubber end cap and drip in the e-liquid of your choice. A cartomiser will take around 25-30 drops of e liquid .  Hold the cartomiser at an angle so that the e liquid runs down the wall of the cartomiser and not the central tube. Never fill a cartomiser while still attached to the battery as e liquid could get into the battery switch causing it to stop working.


Q. How long does a fully charged kr808d-1 battery last?


A. We stock two sizes of kr808d-1 batteries 180mah and 280mah. The 180mah will last around 2 hours of constant use and the 280 mah around 3 hours.


Q. What is the life span of the kr808d-1 battery?


A. The kr808d-1 battery has a life span of around 300 charges.


Q. What is the fitting on your E Shisha battery?


A. Our E Shisha battery has the same kr808d-1 fitting.  It is a 320mah manual  battery and is fully compatible with our cartomisers


Q. What fitting is on the Evod?


A. The Evod has an ego thread fitting.


Q. What fitting is on the Protank?


A. The Protank has an ego fitting, you can use the Evod battery on the protank or any other ego fitting battery.


Q. Where are your e liquids from?


A. We are proud to say we are one of a handful of distributors for Dekang E-liquids in the UK for Gold, Silver, and Premium label e-liquids. Dekang are one of the world’s leading e liquid producers from China.


Q. What is the mix in your e liquids?


A. All our Gold, Silver and Premium label e-liquids contain  80%pg (propylene glycol) and 20%vg (vegetable glycerol).


All our Shisha range e-liquids contain 80%vg 20% pg .and do not contain any nicotine


Q. What is the difference between e-liquids that are PG-based and those that are VG-based in terms of flavour, vapour, throat hit?


A. The PG e-liquid has more flavour and the VG is always a bit sweeter. The VG produces more vapour, but becuase of this you will go through more e-liquid. The PG has a higher throat hit, but the VG is smoother.


Q. Does the V1 power pcc charge a battery while it is on charge at the same time?


A. Yes you can charge a battery whilst the pcc is on charge at the same time


When you want to charge a battery, screw it into the PCC then press the charge button on the base of the PCC and hold for 3 secs for charging to begin.


The tip of the battery will light up indicating the battery is charging. The LED on the base of the PCC will change from green to red.


The light on the tip of the battery and the light on the base of the PCC will go out when the battery is fully charged.



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  1. pleased Review by bev74
    Would Recommend

    Really pleased. I wish the charge would last longer, but charging time is minimal. Fits very comfortably in my hand, goes very well with the atlantis tank, a little more ladylike in my humble opinion, I've gone from a 20-30 day cig habit to just vaping. Would highly recommend this. Fast professional service and would always come back to this site. :) (Posted on 21/05/2015)

  2. Ronseal Review by unseenmagik
    Would Recommend

    Does exactly what it says on the tin. If you want to protect your X CUBE then this is the perfect option. The sleeve fits perfect and looks very good on the mod. Great price too. One to defiantly have in the shopping basket. (Posted on 09/11/2015)

  3. Supurb Tank Review by Unseenmagik
    Would Recommend

    This is one brilliant tank. The tank is so clean and well built. You get not only the tank but a spare glass and 3 coils. The coils wick extremely well with high VG juice. Vapour production is awesome and flavour is great. For the price you can not go wrong. I have been using the SMOK TFV4 for the last few months and now this tank is my new favorite. Holds a good amount of juice and no leaks at all. The air flow is brilliant too. I can not complain and would recommend this tank to anyone. If you are thinking about getting this tank then think no more, get it in your shopping basket, check out and wait for the post man to deliver next day from MyEpack. Excellent customer service also. Top Top draw. (Posted on 02/11/2015)

  4. Long Live The King Review by Andrew
    Would Recommend

    With a name like Crown, it ought to be fit for a king. And it sure lives up to that promise.

    First things first, quality service from MyePack yet again. Never had a fault with these guys.

    Secondly, the negatives. Number one, it's a little disappointing not to get an RBA deck included. This might not be an issue to some, and there is one available separately. Further more, it's reflected in the price coming in at roughly the cost of an RBA deck cheaper than the Kanger Subtank. But when buying tanks for higher powered devices, I want it to have everything straight out of the box. Number two, well, I haven't found a second issue yet.

    I stuck in one of the stock 0.25ohm coils in and screwed it onto my IPV D2. Air channels open fully, cranked up all the way to 75w (60vg juice) and it's a nice cool vape. I haven't had it on anything more powerful yet to see just where it can get to. Tighten the airflow, turn the power down a bit, and the flavour is really kicking in.

    The only real reason to get the Subtank over this is if you're not going to make use of the power the Crown can take. In every other regard, the Crown is a big winner. This is just a superb tank. (Posted on 02/11/2015)

  5. great product, swift delivery, BUT! Review by colmageddon
    Would Recommend

    i really rate these but my only criticism is having to sign for delivery. i ordered for the convenience of having delivered to my home whilst i'm working. needed to collect from royal mail depot. i'll try elsewhere next time. sorry (Posted on 29/07/2014)

  6. Great Review by ninja899
    Would Recommend

    I think the MVP pro is superb. It goes for 3 days before it needs charging.
    Next day service, as always from Myepack. (Posted on 21/05/2015)

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About us
MyEpack.co.uk is best quality supplier of vapor electronic cigarettes and eliquids.

Contact us
My Epack Limited, 1st Floor, Unit 65
3 Sienna Park, White Hart Avenue
London SE28 0GW
Company Number: 8377914
Registered in England and Wales
VAT 157940776
Mon - Fri 12pm to 5pm
0208 854 9644
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