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Terms & Conditions

1. INTRODUCTION

Please take the time to specifically read these terms and conditions which govern your use and participation in our website. With accessing and using My Epack Ltd website you accept the terms and conditions outlined below in full. You signify that you have read these terms and conditions and agree to be bound by them and comply with them. If for any reason you do not agree to be bound by these terms and conditions you must not use our website. My Epack Ltd reserves the right to amend these terms and conditions at any time.

 

2. ELIGIBILITY

Purchases by persons under the age of 18 are not permitted in the UK where My Epack Ltd is registered. You represent that you are an adult of aged 18 years or older and are agreeing to and accepting these terms and conditions. Otherwise, you are prohibited from accessing and using this website. My Epack Ltd reserves the right to cancel any sales transaction where it reasonably believes the purchaser is purchasing products on behalf of a minor, based on its sole discretion.

 

3. USER GENERATED CONTENT

The material, images, sounds, text, information and communications that you submit to our website for whatever purposes will grant us a worldwide, non-exclusive license to reproduce, translate, distribute and publish in for existing or future commercial purposes.

The communications and material you submit to our website will be handled in a non- confidential and non-proprietary manner and you also grant us the right to sub-license these rights and the right to bring any actions for infringement on of these rights.

You must not submit any illegal or unlawful content and must not infringe on any third party’s legal rights.

 

4. LIABILITY

To the extent allowed by the law, My Epack Ltd shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances:

▪ For losses that were not foreseeable to both parties when the contract was made.

▪ For losses that were not caused by any breach on the part of My Epack Ltd or their suppliers for business losses and/or losses to non consumers.

 

5. INDEMNITY

You hereby indemnify our website and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

 

6. RESPONSIBILITY FOR YOUR OWN PRODUCT USE

You hereby take full responsibility for the use of your products bought from Myepack.The Myepack e-liquids contain nicotine, propylene glycol, flavouring, and other safe flavouring ingredients. Propylene glycol is a water based ingredient found in many health products and medicines. You should consult a doctor before using any products containing nicotine.The effects of nicotine are stimulation, a feeling of relaxation, calmness, and alertness. These effects can last from minutes to hours, and nicotine is considered habit forming and addictive. The carcinogenic properties of nicotine in a standalone form, separated from tobacco smoke, have not been evaluated by the International Agency for Research on Cancer/IARC.

You must take care of your products, Myepack will not accept laibility for misuse of tanks, batteries, chargers, Mods, e-liquids and all other items sold in our store. You must be respnsible for using your products in a safe manner and in the manner they should be used in. Please refer to the instruction book which comes with your product to find out how best you can look after your product and preserve its lifespan.

 7. INTERNATIONAL SHIPPING: When ordering from Myepack.co.uk, you're responsible for all customs, duties/taxes and assuring that the product can be lawfully imported to the destination country.

 

8. Returns, Cancellation and Warranty Policy

PLEASE NOTE: Myepack only offer a warranty on faulty products.Myepack does not offer warranty if you do not like the product or have caused damage to the product through misuse and abuse.

Please check all goods when you receive them as the warranty will run from the date of your receipt. In the event of a faulty item being replaced, the warranty period will be running from when the item was first bought and not from the time the replacement was issued. You must report any faults with the item before the warranty period is over as after this time we will not be able to offer you a replacement. if you are not sure about your warranty period, call us on 02088549644 for support.

In the event of a customer having a faulty item, there will be the following procedure to follow-

The following procedure must be followed in order to carry out a warranty claim

  • Email support@myepack.co.uk providing your order number and name, with a detailed description of the item in question
  • Once we have received your email we will provide advice and if we feel the item is faulty, we will tell you to send the item back to us
  • Once the goods are received by Myepack we will test and inform you of the findings.
  • If the goods are found to be faulty then we will immediately ship out replacement items or issue a refund.
  • Please allow 5 working days for accurate testing and a response.
  • If your purchase is not found to be faulty. You will have to pay for shipping for your item to be returned to you otherwise your item will be disposed of. 

You will have 14 days from the date of receipt to cancel your order. You can return the order to us unopened and in its original condition to receive a full refund -excluding shipping cost originally paid. (customer to pay shipping costs).

In the event that a customer receives a damaged product in the post. You must inform us immediately of this. If we are not informed within 24 hours of you receiving your order we will not be able to assist you. You must send an image of the damaged product(s) to support@myepack.co.uk with your order number, name and a detailed description of the situation. 

In the event of the customer being asked to return a faulty item back to us the following condition will apply. The customer will have to pay for the shipping cost of returning the item back to us for investivation. Myepack will reimburse a maximum of £3 towards postage cost's which were incurred by the customer of the faulty item. Myepack will not cover the cost of premium postage such as a Courier service, Signed for or Next day delivery. Once the faulty item has been delivered to us and a decision has been made that the item is faulty Myepack will send out a replacement item or issue a refund for the item. Myepack reserves the right to choose either of these options. However if we find that the item which was sent back to us is not faulty and has not been used in the correct way or has been mishandled or abused we will not proceed with a replamcent or a refund and the customer will have to pay for shipping for the item to be returned otherwise we will dispose of the item.

 

 9. Nicotine Warning

Our products contain nicotine. Nicotine is an addictive substance and can be fatal if consumed incorrectly. None of our products are suitable for anyone under the age of 18,pregnant or breast feeding women. Please note that you should fully read and agree to our Terms and Conditions before making any purchases from our website.

Our products are not recommended for anyone who does not currently smoke or anyone who has any medical conditions. Please make sure all our products are kept in a locked unit and out of reach of children/minors/pets anyone who should not be consuming nicotine. Our products also contain small parts and are therefore a choking hazard. If you know someone has consumed your nicotine product they should seek immediate medical assistance.

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About us
MyEpack.co.uk is best quality supplier of vapor electronic cigarettes and eliquids.

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Contact us
My Epack Limited, 1st Floor, Unit 65
3 Sienna Park, White Hart Avenue
London SE28 0GW
Company Number: 8377914
Registered in England and Wales
VAT 157940776
Mon - Fri 12pm to 5pm
0208 854 9644
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